Canceling Or Rescheduling
If you need to reschedule or cancel an appointment, kindly give at least 24 hours notice to allow time for someone else to fill your spot. If notice is given after the 24 hour mark, a rebooking fee of $25 per hour of the scheduled services will need to be paid BEFORE scheduling your next service. Please note that habitual late reschedules or no-shows will result in no longer being able to book a service with me.
Punctuality
It is my priority as your hair stylist to be on time for my guests. If I am running significantly behind I will make every effort to contact you prior to your appointment time. The only way I can ensure my punctuality is if each of my guests arrive on time. If you are more than 10 minutes late I may have to refuse your service or alter your scheduled services to fit the allotted time. Please note that if your appointment has to be canceled due to your lateness a rebooking fee of $25 per hour of the scheduled services will be due before rescheduling.
Service Adjustment Policy:
It is always my goal as a hair stylist to offer my guests the highest level of satisfaction. If you are having challenges with your cut or color, I will be happy to correct the issue with no additional charge within 7 days of the original service. These adjustments must be in line with the original consult. For example, if you decided to go blonde but realize it is not for you - correcting this is a whole new service to be paid in full.
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Product Return Policy
A very lightly used product may be returned by the next scheduled appointment you have with me. Make sure to reach out to me with your concerns as soon as possible after using the product​.
Salon Etiquette
Discriminatory/Derogatory statements and actions are prohibited in the salon and will not be tolerated. I have the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.
Confidentiality and Privacy
Every client has the right to privacy and confidentiality. The conversations you have with your stylist will remain confidential. Client information and email lists are confidential and will not be sold or shared with outside companies.
Illness
I know sometimes illnesses happen and appointments need to be rescheduled. If you have a fever, are coughing a lot, or are contagious, please re-schedule. If I have any of the above symptoms I will also reschedule. If you come in and are obviously sick I have the right to refuse the appointment. Please be considerate of me and everyone else in the salon.